People notes

You need this if…

• You’re about to call someone and can’t remember their kid’s name, or whether they have one.
• You ask a client a question they answered last month.
• Everything you know about a person is spread across six email threads and your memory.

01What it reads

• Email
• Contacts
• Meeting transcripts
• Notes
• Calendar

02What you get

A short note on each person you’re about to talk to: what they care about, what you last discussed, and anything personal worth remembering.

03What stays with you

The notes are for you alone. It never contacts anyone or shares what it’s written.

04How you ask

“Remind me who I’m meeting at three.”

Try it today.

Paste this into ChatGPT, Claude or Gemini, then add your own material where it says so. Take out card numbers, passwords and anything private about other people first.

I'm about to talk to someone and want a quick refresher. Below is our recent email history and any notes I have about them.

[paste here]

Write me a short profile I can read in a minute. Their role and what they seem to care about most. What we talked about last and anything left unresolved. Anything personal they've mentioned, like family, travel, or a big project. How they like to communicate, based on their emails. One good question to open with. Only use what's in the text I gave you, and say when you're unsure.

When it runs on its own.

Keeps a running note on the people you deal with most, updated as new emails and meetings come in, and puts it in front of you before you talk.

That’s what Second Nature is: this job and 9 to 11 more like it, set up on your own computer around how you work, with me.